Saturday 19 January 2008

Inquiry demand after third energy price rise

British Gas said yesterday it was raising gas and electricity prices by 15% with immediate effect, meaning most of its 16 million customers will pay around £130 more over the coming year. The inflation-busting rise is expected to take customers' total spending on heating and lighting to more than £1,050 for the year - and add £1bn to British Gas coffers this year.

The government was coming under renewed pressure last night to launch an investigation into the home energy market after Britain's biggest supplier became the third power firm to raise prices substantially. The move, which was blamed on higher wholesale costs, prompted consumer groups to demand a Competition Commission investigation into whether the big six power firms that dominate the market were acting in "tacit collusion".

They say in other European countries recent price rises have been substantially less than the 15%-plus increases heaped on UK consumers - evidence that the UK market is not working. In Germany some bills have been falling, while in France gas prices have risen by 4%.

British Gas said yesterday it had been forced to put its prices up due to a 51% increase in wholesale gas prices, and to pay for new environmental charges. Much of Britain's gas is sourced from the North sea, Norway and continental Europe.

On Tuesday rival EDF claimed wholesale gas prices had risen by 117% when it raised its gas prices by almost 13%. Two weeks ago npower argued they had risen by 66% as it put 19% on gas prices.

The industry regulator, Ofgem, this week contradicted all three claims, saying one-year forward wholesale gas prices had in fact risen by 31% over the same period. The correct figure for electricity was 40%, it said. In the last three weeks oil and wholesale gas prices have been falling.

"I'm sick and tired of hearing energy companies try to justify the latest bout of pain they are inflicting on their customers," said Allan Asher, chief executive of consumer body Energywatch. "This increase piles on even more agony for consumers - particularly those on lower incomes. It is obvious to anyone who looks at it, this market is not delivering good value to consumers. The reasons are well known and explain why Energywatch has been calling on the government to call in the Competition Commission. The commission is a fantastic resource to be used in precisely these issues of market structure. It is a mystery to me why neither Ofgem nor the government want to use it."


Miles Brignall

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Sunday 13 January 2008

The energy offer that really is a dead Cert

It's not often Guardian Money reports a genuine giveaway with no strings attached, but this is one. Starting this week, British Gas is offering anyone over 70 free home insulation worth around £600.

Amazingly, the offer is made regardless of income and you don't even need to be a British Gas customer. The initiative, which is part of the government's carbon emissions reduction target (Cert) scheme, will offer both cavity wall and loft insulation entirely free of charge to every homeowner in the UK who is either older than 70, or receiving certain benefits.

Parliament was told about the scheme in December and it came into effect at the beginning of this year. Cert obliges energy suppliers to promote reductions in carbon emissions for households. The companies are required to spend £1.5bn over the next three years to install energy efficiency measures in the homes of people on low incomes and the elderly.

Until now, grants to improve household energy efficiency were means tested. But now anyone who qualifies can apply to have their home insulated for nothing.

British Gas is the first to launch its scheme, and its measure is expected to be copied by the remaining big six power firms over the coming months.

Crucially, you don't have to buy your energy from British Gas to take up the offer, which is worth around £600 if you get both loft and cavity wall insulation fitted - more if you have a big house.

British Gas estimates that £1 in every £3 currently spent on heating UK homes is wasted due to poor insulation. Almost 9m UK homes have cavity walls that are waiting to be insulated. In England alone, around 40% of homes either have no loft insulation, or have less than 100mm (3.9in) of heat-retaining material in place, it says.

The Energy Savings Trust warns that around a third of a home's heat disappears through the walls. Good cavity wall insulation will save around £90 a year on heating bills, while proper loft insulation - 270mm deep - should save an average of £110 a year.

To take up British Gas's offer, simply ring 0845 6052535 (quoting code JOU). The firm will send a surveyor to establish whether your home has cavity walls and measure the thickness and quality of any insulation already in place. If your insulation is not up to modern standards British Gas will pay for further insulation material to be installed. If it is very old, it may replace the loft insulation entirely. There are no fees to pay, and Money has been assured there is no limit to the funds on offer and no risk that the offer will close a few months down the line.

The company says anyone installing both cavity wall and loft insulation will save up to £200 a year in energy bills, reducing CO2 emissions and helping the company hit its target.

At the end of the year Ofgem, the energy regulator, will calculate how much energy has been saved by each firm. It said this week that around £38 is being added to each household's gas and electricity's to pay for the Cert scheme.

A spokesman for British Gas says this is a no-strings offer available across the UK as long as the recipients fit the criteria. "Everyone over 70 is immediately eligible where they are a British Gas customer or whether they get their energy from one of our rivals. The same goes for those on particular benefits - regardless of their age. The aim is to improve the insulation of the homes in most need. If you think you may qualify, give the call centre a call and our staff will be able to talk you through the process."

Benefits include disability and attendance allowance, and income support. People who get working tax credit and earn less than £14,600 also qualify.

The scheme is not restricted to homeowners. Anyone living in social or privately rented housing, and getting the benefits can also apply - with the landlord's approval.

Meanwhile, if you live in London and want to start using low-energy light bulbs, British Gas is offering to do a swap. Anyone turning up at a B&Q store in the London area is being offered the chance to trade two conventional bulbs for a low energy model. The scheme, which is being run in conjunction with the mayor's office, ends tomorrow.

· Following npower's price increases last week - almost 20% for gas and 13% for electricity - its 4m customers are being advised to switch to another firm as "wherever they go they'll save money". If you want to insulate yourself from future rises, go for Scottish Power's PriceFall tariff, which guarantees prices will not rise before November. You'll have to be quick as it's now only available from the company's subsidiary website (theenergypeople.com) and is likely to be pulled soon.

m.brignall@guardian.co.uk

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Energy rip-off exposed

BRITAIN’S biggest energy companies have stifled competition to raise prices and make record profits of more than £4.5 billion, a Sunday Times investigation has found.

The six companies that control Britain’s gas and electricity are now facing demands that they be referred to the Competition Commission.

Executives in charge of the six major companies were last week confirmed to be holding confidential meetings at least every two months to discuss market strategy. Smaller rivals are excluded.

The new disclosures come as a YouGov poll for The Sunday Times reveals that more than eight out of 10 customers believe they are being “ripped off” by the energy firms. Alistair Darling, the chancellor, is to meet Sir John Mogg, the head of regulator Ofgem, tomorrow for an explanation of the latest round of price rises.

Industry insiders said they are ready to give evidence about how the “big six” have driven up prices and boosted profits by:

- Keeping each other’s prices in step by raising and lowering tariffs within a few weeks of each other.

- Denying smaller rivals fair access to energy from their own power plants at affordable prices.

- Charging loyal customers significantly more than those who switch, so keeping up profits.

- Stifling competition by supporting laborious and expensive accreditation for new companies.

Allan Asher, chief executive of Energywatch, the consumer watchdog, said: “The problem with the energy market is that it’s lazy, complacent and uncompetitive. It has been able to drive out the possibility of any vigorous challenge to the prominence of the big six energy suppliers.”

The companies enjoyed a “bumper year” in 2007, profiting from a dramatic fall in the wholesale price of gas amid allegations they failed to pass on savings to householders. Analysts believe the companies are now poised to report record annual profits of more than £4.5 billion.

The companies last week confirmed that they were meeting regularly under the auspices of the Energy Retail Association. The association says market-sensitive issues are never talked about and pricing policies are discussed only in the context of a public debate about best practice. Rival energy companies say the association is a “closed shop” for the dominant companies and the minutes of meetings should be published.

The Sunday Times YouGov poll found that 85% of customers felt they were being ripped off by the energy firms. This compares to 76% of people who felt they were being ripped off by the railways; 74% by the petrol companies; and 59% by the banks and financial service industry.

Steven Swinford and Jon Ungoed-Thomas
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Saturday 12 January 2008

Insulate yourself against rising energy prices

The average household energy bill is already close to £1,000 a year, and with a new round of price hikes currently underway, 2008 could well be the year when the cost of heating and powering your home finally smashes through in to four figures.

Last week, Npower welcomed in the new year by unveiling a 13 per cent rise in its electricity prices, and an eye-watering 17 per cent hike in its gas prices – with some regional prices increasing by as much as 27 per cent. The other major suppliers are expected to follow suit imminently.

The Npower move was the latest increase in what has been a rollercoaster year for energy prices. Scottish & Southern Energy (SSE) was one of many suppliers to up their costs early in 2006, increasing rates in January by 12 per cent for gas and 9.4 per cent for electricity. But these were later followed by headline reductions of 16 per cent in gas costs by all of the bigger providers.

In fact, according to the independent watchdog EnergyWatch, the average gas and electricity user typically paid less for energy in 2007 than they did in 2006. Only Npower customers paid more,around £20 more in electricity and £3 in gas.

The rise in prices has been driven by the increase in the price of crude oil and a 60 per cent increase in coal prices over the past year. And, according to TheEnergyShop.com, wholesale gas prices have continued to rally since the start of 2008.

Suppliers have been accused of profiteering from energy price changes, by passing on price increases quickly to consumers but neglecting to do the same when the cost of wholesale energy falls. Uswitch.com, the comparison site, claims that suppliers failed to pass on cuts worth £177 for every household last year.

"The prospect of being able to raise prices has had suppliers champing at the bit, so it was always a matter of time before one of them made the move," says Tim Wolfenden, the head of home services for Uswitch.com. "Npower has now given the other suppliers the green flag they've been waiting for. The coast is clear for a general price hike and energy bills can be expected to top £1,000. Consumers are going to be in for a rough ride this year."

That's the bad news. The good news is that there are still ways to ward off the effects of those increasing costs without digging up the road outside your home or getting used to sub-zero temperatures in your living room.

Switching

The big debate is whether to sit tight and see what price changes the "big six" suppliers inflict, or whether to bite the bullet and switch now. Switching energy suppliers could cut your bills by up to a third, especially for households who have never switched before. According to new Uswitch.com figures, consumers can save up to £325 on their annual electricity and gas bills by choosing a different supplier.

Price comparison sites such as Uswitch.com, Moneysupermarket.com and Simplyswitch.com, as well as specialist sites such as Energylinx.co.uk, can all provide you with a league table depending on your needs. A full list of suppliers in your area is available from Energywatch.org.uk. Changing suppliers usually just means making a few phone calls. You may even find that your new supplier is willing to pay you a cash incentive to switch.

Before you do, though, find out whether your new supplier has a high number of complaints, and watch out for any extra or hidden charges. The golden rule is that "dual fuel" deals – where customers buy both their gas and electricity from one supplier – tend to be the cheapest. Paying by direct debit is also essential, as many providers levy an additional charge for customer who don't.

Finally, don't relax once you have made the switch. Be sure to check on a regular basis that your tariff is still the most competitive.

Price caps

Capping the price of your energy is another attractive option in the current market climate. Suppliers have traditionally offered a deal for consumers to fix or cap energy prices over a specific period – usually a few years – in return for the consumer paying slightly above the standard energy unit rate at the time. But move quickly if you are planning to go down this route. With significant price hikes ahead, demand for these deals has been high, and they are quickly becoming harder to get your hands on.

Scottish Power is the latest supplier to close all its price-fixing products this week. In fact, as we went to press, just one price cap deal was left – E.ON's Price Protection 2009, fixed until 1 October 2009. At its standard rate, an average household in London would pay around £881.52 per annum. In contrast, the same household on one of the best current tariffs – British Gas Click Energy 4 – would pay annual energy bills of around £739.66.

Energy Use

We know that turning off lights and only boiling the water we need can reduce both our energy costs and carbon emissions. But once you've turned your plugs off at the wall, removed phone chargers after use, stopped using your tumble dryer, and turned down the thermostat and washing machine temperature by a few degrees, there are still other measures you can take.

Simply placing a "jacket" around your boiler could reduce bills by £20 a year. Upgrading your boiler or even your whole central heating system, though pricey, could save a packet over the long haul. Insulating your loft space, adding cavity wall insulation, and putting in double glazing can also be expensive – but at today's prices, you could recoup the costs within 10 years. When you replace electrical goods, look for the energy saving logo. An efficient fridge freezer will cut £40 off your bill.

There are also a number of little-known grant and incentive schemes available, depending on your financial situation and where you live. The Government provides grants of up to £2,700 for households to improve their heating and energy efficiency.

Most local authorities have similar programs. The Energy Saving Trust (www.energysavingtrust.org.uk) has a comprehensive list of available funding and discounts, or contact your supplier.

The Government's Energy Efficiency Commitment means that energy suppliers with a certain number of customers operating in Great Britain are obliged to achieve targets for improving home energy efficiency. The suppliers therefore provide a range of offers that significantly reduce the cost of installing energy efficiency measures. And you can take up offers from any of the energy companies, regardless of who supplies your energy.

Meanwhile, if you qualify, don't forget to claim your winter fuel allowance.

The green way to cut bills

* Replacing an old dishwasher with an Energy Saving Recommended (ESR) version could save you £16 per year and £145 over its lifetime.
* If all the UK's dishwashers were upgraded to ESR, in a year we could save £80m from electricity bills and 400,000 tonnes of CO2.
* Replacing an old washing machine with an ESR version could save you £80 over its lifetime.
* If all the UK's washing machines were upgraded to ESR, in a year we could save £84m from our electricity bills and 440,000 tonnes of CO2.
* Replacing an old fridge with an ESR version could save you £16 per year and £145 over its lifetime.
* If all the UK's old fridges were upgraded to ESR, in a year we could save £145m from electricity bills and 570,000 tonnes of CO2.
* Replacing an old freezer with an ESR version could save you £26 per year and £200 over its lifetime.
* If all the UK's old fridges were upgraded to ESR, in a year we could save £275m from electricity bills and more than a million tonnes of CO2.

Do it yourself

Another, increasingly popular way to cut your energy bills is to generate your own energy. Known as 'micro-generation', this really is a long-term commitment for homeowners, and the cost takes many years to recoup. But grants are often available for it, providing that the product and installation are certified and recognised by the grant board.

The savings on your energy bills can be substantial. For example, a biomass-powered boiler, fuelled by organic materials or even industrial and commercial products, costs between £5,500 and £12,000 to install – but could save you around £200 a year on your bills and around 8 tonnes of C02 per year.

A small wind turbine like David Cameron's is another option, particularly in urban areas and very remote locations. Assuming that planning permission is not a problem, a roof-mounted wind turbine could cost as little as £1,500. Solar photovoltaic panels are fairly expensive to produce, but costs are dropping as the technology improves. If you find a spot for the panels within 90 degrees of the sun's rays, you could be saving up to 1.1 tonnes of CO2 a year, and this could mean £150-£200 off your electricity bill (albeit for an initial outlay of between £5,000 and £8,000). If you're really successful you could even start selling your energy back to the national grid.

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