Sunday, 10 May 2009

4,000 energy tariffs

Which? said seven in 10 people admitted that their sheer scale was confusing and called on energy suppliers to cut them.
Its report said confusing bills and an array of complex tariffs made it very difficult for consumers to understand what gas and electricity schemes they were using and reduce their energy consumption and costs."This is unacceptable at a time when prices are high, there are increasing numbers of people in fuel poverty, we are faced with the potential of future energy shortages and drastic action is needed to combat climate change," said the report.
Which? urged the Government and Ofgem, the regulator, to apply pressure on companies to simplify bills and tariffs.
Fiona Cochrane, an adviser at Which?, said: "With 4,000 energy tariffs available, how is anyone meant to understand which tariff is best? It's time for suppliers, Ofgem and the Government to make bills and tariffs more transparent.
"Helping consumers cut their energy usage will contribute to more affordable bills and lower carbon emissions."
The report added: "Gas and electricity bills are the single most important communication between a consumer and energy suppliers.
"They should provide customers with the facts they need to understand their energy use and costs and make an informed choice about their future consumption and supplier.
"Instead, most energy suppliers provide bills that their customers find complicated and confusing."
full article

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